NIMMO Terms and Conditions
I am passionate about producing the highest quality products, however, if you’re ever unhappy or worried that things aren’t as they should be, please get in touch as soon as possible.
You can get in touch on 07961 590 661 or via email on firstname.lastname@example.org
By ordering any products through this website, you are agreeing to our terms and conditions below:
Orders and cancellations
To make any changes or cancellations to your order, you can get in touch via email on email@example.com or 07961 590 661. Please kindly quote your order reference to help find your order easily (this can be found in your original ‘Order Received’ email that will have been sent when you first placed your order).
Accepting Your Order
Any order or request to sign up to our subscription service that is received is subject to acceptance by NIMMO and as such, we reserve the right to reject any order without any reason given. Should NIMMO reject an order, we will refund or cancel any payments received in full, using the same payment method used to place the order.
During your checkout process for both one-off orders and subscriptions, your orders must be received by midday the day before, to allow time to send out your order.
With subscriptions, you can also decide the frequency and duration that you would like to receive your subscription for. The first delivery day chosen will be used to dictate the delivery day of the week for future subscription deliveries. E.g. If you choose your first delivery to arrive on a Thursday, all future deliveries will arrive on the Thursday of the week your next delivery is due, in accordance with your chosen frequency.
Changes to Orders
You can make changes to your order, or cancel your order or subscription, up to 9am the day before your selected delivery date for all products. For bespoke requests, should they be offered for sale from time to time or we choose to fulfil such requests, notice by 9am 2 days before the selected delivery date is required to ensure that no additional costs are incurred.
If you would like to cancel a one-off order or any subscription, you must get in touch by 9am the day before your selected delivery date in order for a full refund to be issued. We cannot guarantee that cancellations made after this time will be honoured as your order may have already been dispatched, and the cancellation on subscriptions will therefore take effect from the next scheduled delivery date instead.
Should you wish to pause your subscription at any time, you can do so yourself in My Account under ‘My Subscription’ by clicking the “Suspend” button under ‘Actions’. To resume your subscription when you are ready, just revisit your account page and click “Reactivate” under ‘Actions’. Alternatively you can get in touch to put your subscription on hold or activate it for you manually.
For subscription payments, when you place your first order then payment will be taken for your first delivery only. Future subscription deliveries will be billed on a recurring basis as selected at the time of checkout for delivery frequency, for the duration of your subscription selected.
All prices include VAT unless otherwise stated.
The price paid for a subscription at the time of signing up will be the same for the duration of a subscription. Whilst NIMMO does its best to maintain that price, we reserve the right to raise our prices at any time for any reason. Examples that may affect our prices include, but are by no means limited to, those from suppliers price increases. Should we need to raise our prices at any time, we will contact our subscribers and give the option to continue or cancel your subscription.
We use Royal Mail for all deliveries and currently offer deliveries for Wednesdays, Thursdays or Fridays.
Due to Covid-19, using Royal Mail’s standard 1stClass delivery service is unfortunately not reliable enough for us to be able to use it.
We do not offer tracking codes for you to follow your parcel, however if your order does not arrive as scheduled, please contact us as soon as possible and we will look into it further for you.
Whilst we provide the facility for delivery instructions to be provided at the time of checkout, we cannot guarantee these instructions will be followed. NIMMO will not be held responsible for the actions of any delivery persons or couriers.
In the event of a delivery not arriving as scheduled, please get in touch as soon as possible and no later than 3 days after the scheduled delivery
date, in order for us to provide a refund. Failure to do so will result in the lapse of any rights to a refund.
NIMMO can post to any address offered by Royal Mail within the United Kingdom. This does not include PO boxes and BFPO addresses, or to the Channel Islands. If you are unsure whether the Royal Mail Special Delivery service is available for your delivery address, please refer to the Royal Mail website and scroll down to ‘*Postcodes and exceptions’:
If you wish to change your delivery address, please refer to ‘Changes to Orders’ under ‘Orders and Cancellations’ to see our order changes deadlines. We are unable to provide refunds for orders sent to incorrect addresses if adequate notice, as outlined in the aforementioned ‘Changes to Orders’ section, is not given in time for us to make these changes.
Returns and Refunds
We have put a lot of time and effort into sending out the highest quality products and ensuring that they arrive in the best possible condition.
We ask that any problems with your order be emailed to us using the address firstname.lastname@example.org along with photographs, so that we can see what has happened. At our discretion and within 3 working days, we will offer a free replacement or refund.
Poor Condition and Damages
We have selected and designed our packaging to ensure products don’t move around too much in their boxes. From time to time the packaging may not arrive in perfect condition but the products should remain unaffected.
If you believe that your products have arrived in poor condition or are damaged, or you feel that the level of damage to your packaging is unacceptable and has affected the condition of your product, please contact us within 3 days of your delivery date to let us know.
Offers & Promotions
From time to time we may offer special discount codes or purchase offers. We reserve the right to change the terms of any of our offers or withdraw them completely, at any time and without prior notice.
We are unable to refund or redeem special offers or discount codes
against purchases already made. Unless otherwise stated, all offers are to only be used once per customer and cannot be used in conjunction with other offers. If for whatever reason we believe the special offer or discount code to be abused, we reserve the right to reject and/or cancel any order placed.
Factors Beyond Our Control
It is the responsibility of the recipient to ensure that the ingredients list on the packaging is fully read and understood to check for allergens before consuming any product. NIMMO shall not be responsible for any allergic reaction that occurs from using any products.
NIMMO does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, acts of God, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of NIMMO.